Purchasing Information & Testimonials from Collectors

Information on payments, customer service process, shipping methods and times, refund policy and reaction from my clients are outlined below.

If you want further information or are interested in purchasing a painting or a commission, please contact me by clicking on this link

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TESTIMONIALS

I have shipped over 100 paintings that were sold on the internet in the last 18 months. My paintings are in collections in every Australian state, over 25 states of the USA, New Zealand, England, Scotland, France, Canada & Singapore.
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Here is some of the feedback that I have received from clients after receiving one (or more) of my paintings :-

I am very happy with the painting. It's very beautiful and will be a cherished family heirloom. Thank you so much for your kindness and professionalism in agreeing to this project, You are a very talented artist. - Commissioned Portrait, Maine, USA

The painting arrived in great shape and we are thrilled with it - Purchased by Television Station in NY USA

Stunning! wonderful work!! Love it Love it!! Thank you......it is beautiful. - MA, USA

The painting did arrive safely yesterday, and we LOVE it. That you so much-- my wife and I can now visit France again on a daily basis just by looking at the painting. -California, USA

It arrived last evening, and it is beautiful. I am very satisfied. I am having a party tonight and can't wait to show it off, framed or not. Thank you so much for the prompt service. - Las Vegas Nevada

It is as beautiful as I expected --and more. I love the way it changes moods as the light hits it. You have outdone yourself on this one. - Repeat client Melbourne, Australia

I picked up the painting today - and it looks incredibly beautiful! I can't wait to get it framed and to find the perfect spot for it. Thank you for feeding this addiction of mine, and I look forward to your next set of new paintings. Thank you so much for such amazing work, and best of luck! - Repeat Client Kansas USA

I received the painting today and I adore it. thanks so much for not only the beautiful painting but also for your prompt mailing. Looking forward to buying another painting of yours in the future Illinios USA

Fred-It arrived this morning and I love it. I know exactly where it will go in the new house. I will take it to be framed today. I think a simple frame so it does not distract from the painting. - Melbourne, Australia

YES!!! We did receive it and we LOVE it!! We are deciding on a frame and also whether to display it in our living room or our bedroom?? It would be beautiful either place!! Anyway, we are looking forward to seeing your (or our) painting displayed as soon as possible!! Thanks, again! I have enjoyed this experience! - Louisiana, USA

Guess what the painting has arrived and I love it. I took it straight into the framers. They all admired the painting so I told them how to look up your web site. -Sydney, Australia

Yes, have received the painting and am very happy with it. It looks even better than on the internet. -Commissioned Work - Singapore

They arrived safely yesterday. We are very happy with them and eager to get them framed and hung. We were a bit tentative about buying art work over the Internet and happily the first purchase exceeded our expectations. Looking forward to seeing your future new paintings. - Melbourne Australia

I love the river painting, of course! And today I finally hung poppies and it looks stunning! - California USA

Fred,I just received the paintings and they are great, I am very happy with the quality. - Melbourne Australia

Thanks again and I will keep looking at your site for new ideas. Well it arrived today. An exquisite piece of work and I am delighted to have it. Middlesex, England,

I adore my painting!!! I'm having it framed and it will be hanging in my dining room. I plan on going to your art sites and looking over everything and possibly buying something else. You were a sweetheart to deal with. Rhode Island, USA.

I just received the painting and I really love it. it looks just as it did on your website, even better and I am very happy. I'm so happy I found you, I love your work.- San Francisco, Calif, USA

I got the paintings today and they are very beautiful, I was so excited opening them! I am very happy with them, as I expected to be, they're so beautiful I wish they were even bigger, but then I would run out of walls.- San Francisco, Calif, USA

Received the painting today! Our expectations were very high after seeing it on the net but can is say the painting is even better than we had hoped for. Fred, we thank you for the very professional way you conducted the transaction and I will follow your work for another piece to invest in. - Queensland, Australia

I received my paintings on Tuesday. Great packing! They arrived safe and sound. I really like the paintings! Even better in person, for sure. - Los Angeles, Cal, USA

I got your painting!! Right to the doorI love it! Thanks, Fred, it's so nice to have one of your pieces, I am really glad to have it. It will hang in my living room. Monet House in my living room..... what a good omen.- Vancouver Canada


WHAT HAPPENS WHEN YOU BUY A PAINTING

Order or enquire about a painting using my contact form.

I take great pride in the customer service that I provide to my clients. All orders are shipped within 2 business days (not including weekends) of receiving clear payment, & I keep you informed throughout the delivery process up until the painting arrives.

• When you order - you will receive an email confirming your order, and answering any questions you may have.
  
  
• When your order is sent - I will send another email letting you know the painting has shipped that day.
  
  
• Then I will follow up at anticipated delivery time to make sure that your painting has arrived, and to make sure that you are happy with it.
  
  

PAYMENT 
Payment can be effected in many ways, some examples are listed below. I have walked many people through their first paypal transaction, so ask if you are not sure. It is an easy process.

Australian Dollars  Credit Card  via Paypal secure online payments system- the leading secure online payments system or Direct bank credit

US Dollars/ GB Pounds/ Euros/ Yen-  Credit Card  via Paypal - the leading secure online payments system.

SHIPPING 
I ship paintings by registered air freight within Australia, or insured first class air freight to USA, Canada, Europe & most other countries. I have a long experience in shipping paintings around the world, none lost or damaged so far.

If you want to use Fed Ex, UPS or another carrier, I am happy to work in with you.

DELIVERY TIME 
Experience has shown that delivery times within Australia are between 2 and 5 days. USA, Canada, UK & France 6 to 10 days.

IMPORT TAXES (INC GST & VAT)
Some countries charge import duties, goods and services taxes (GST) or VAT (in UK)  when goods are imported. This depends on the value of the item. Please note that these costs are the responsibility of the importer (purchaser of the painting).

NO IMPORT DUTIES INTO USA 
There are no import duties on Original Fine Art imported into the US from Australia. More information on the US Customs web site

REFUND POLICY ON PURCHASES 
I want to ensure that you are happy with your painting, & offer purchase subject to your approval. Initially the buyer pays for the painting and shipping & insurance costs. I will ship the painting.  Once you receive the painting you have seven days from the day of receipt to decide whether you are happy with it. Returns are at the buyers cost, & returned work must be adequately packed & insured. When the painting is returned to me undamaged, I will refund the cost of the painting. (ex shipping costs)

So far all reaction from my customers on both the painting and the customer service has all been positive.

COMMISSION AN ORIGINAL PAINTING 
Commissions are welcome and can be undertaken from life or from good quality photographs. The subject matter can be portraits, landscapes, street scenes, still life, etc.

Distance is no problem, as updates can be posted on a separate section of my website to allow you to ensure that you are happy with the work as it progresses. A 20% deposit is usual before work starts. Contact me for a quote. by clicking on the this link

ENQUIRY or MORE INFORMATION
If you are interested in, or want some more information about purchasing a painting or a commission, please e-mail me using my enquiry / order form by clicking on the this link

PREVIEW OF NEW PAINTINGS 
Every few months, I issue an internet based preview of  new work to existing collectors of his work and to those who have asked to be included. 
This provides those people who have supported me, with the opportunity to first see and buy new works at a discounted price. You are welcome to participate in these previews, by clicking on this link

Prints
Prints of some of my paintings are available online